HELP

Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. An administration fee of $10 will be charged.

Please note there maybe no replacement for General Admission tickets.

When contacting us about lost or stolen tickets please ensure you have:

• your My Ticketek account number.
• details of the event including: name, date, time and venue.
• an explanation of the circumstances.

When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message:

"Unable to obtain the tickets you requested. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Please try again, or try reducing the number of tickets you have selected. When tickets are no longer available the event will be displayed as Allocation Exhausted."

This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction.

An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale.

There are several ways to find one of the many events on the Ticketek website:

• Home page
• Browse through the seven featured genres by clicking on the tabs near the top of the Home Page
• When you see an event that interests you, click on either image or title to visit the page dedicated to that event
• Click through to the Visa Entertainment page to see some of the great events brought to you in conjunction with Ticketek's preferred credit/debit card
• If you're interested in a VIP experience, either corporate or as an individual, select Ticketek Hospitality to see all the entertainment options available
• Going to an event with a social club, company, school, family or friends? Ticketek's Group Bookings can help you plan your next excursion.
• Search
• Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR
• Select an event category type from the Genre drop-down menu and click 'GO'.
• Click on the Event Title link or the BUY NOW button to see more information about the event which interests you
• My Ticketek
• Make sure you Sign In or Register with My Ticketek and opt-in to receive weekly newsletters and emails
• Keep your "preferences" up to date so we only send you information about the events important to you
• Social Media
• Like Ticketek New Zealand on Facebook and join our growing community of live event fans
• Be the first to know about the latest events by following Ticketek Australia on Twitter

• To find out more information about one of the hundreds of venues ticketed by Ticketek, select Venues from the yellow navigation menu located at the top of each page on the Ticketek website.
• Click on your chosen State to view the venues in that region. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu
• When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link
• Click on the venue name to read see more information about that venue
• Some pages may contain a virtual tour and a seating map for that venue. As seating arrangements may change without notice, the Venue Maps should be used as a guide only.

• Many businesses act as Ticketek Agencies throughout the country. To locate a Ticketek Agency or Box Office select Agencies from the yellow navigation menu located at the top of each page on the Ticketek website.
• Click on your chosen State to view the agencies and box offices in that region. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu
• When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link
• Click on the agency or box office name to read see more information about that agency or box office

Please refer to the relevant section of the Ticketek Website Terms of Use.

When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences.

When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase.

On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch.

Your region is identified by your IP address. If your location is not recognised, National content will be displayed.

Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits.

The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences.

Yes, if you don't log in you will see a selection of national events. Sign In is displayed at the top of the 'My Events' section.

You now have the option to have your sign in details remembered for your next visit. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. To do this, please check the 'keep me signed in' box when you log in. For security purposes, you must still enter your password when purchasing or updating your account details.

Not yet, but watch this space!

Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings ... it's FREE!

There are several ways to find one of the many events on the Ticketek website:

• Home page
  • Browse through the seven featured genres by clicking on the tabs near the top of the Home Page
  • When you see an event that interests you, click on either image or title to visit the page dedicated to that event
  • Click through to the Visa Entertainment page to see some of the great events brought to you in conjunction with Ticketek's preferred credit/debit card
  • If you're interested in a VIP experience, either corporate or as an individual, select Ticketek Hospitality to see all the entertainment options available
  • Going to an event with a social club, company, school, family or friends? Ticketek's Group Bookings can help you plan your next excursion.
• Search
  • Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR
  • Select an event category type from the Genre drop-down menu and click 'GO'.
  • Click on the Event Title link or the BUY NOW button to see more information about the event which interests you
• My Ticketek
  • Make sure you sign in or register with My Ticketek and opt-in to receive weekly newsletters and emails
  • Keep your "preferences" up to date so we only send you information about the events important to you
• Social Media
  • Like Ticketek New Zealand on Facebook and join our growing community of live event fans
  • Be the first to know about the latest events by following Ticketek Australia on Twitter

Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then

• Event Page
  
  • From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time.
  • View the range of price categories and prices to help you decide what you which best suits your needs
  • Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want
• Select Tickets Page
  
  • Select the Price Type. This refers to the various levels of ticket types on offer; e.g. Best Available, Platinum, Gold, Silver, Bronze
  • Best Avail./Any Price. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method
  • Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. The website will still select the best available within the section you have chosen
  • You can only select on price category at this stage. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment
  • Now select the quantity of tickets you'd like to purchase. Some events have more than one price type. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page
  • Each event will have different delivery options, however where available, we recommend choosing ezyTicket™ or Ticketek Mobile Ticket (see below for details). Choose the best delivery option that suits you. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket™ or Ticketek Mobile Ticket, or registered mail where available
  • On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity
  • Make sure your selections are correct and then hit the Next button
  • We'll now show you the tickets which have been allocated to you based on your selections.
    • You can click the View Map button to view the section of the venue where your seats are located
    • If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Restricted view refers to those seats which may have objects which limit the line of sight
  • When you're happy your selection is correct, click the Go To Payment button
  • If you're not signed in already, you'll be asked to sign in (or register) now.

After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction.

Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. However, if you chose ezyTicket™, this will be attached to your confirmation email in PDF format. Print this PDF as this will be your access to the event.

If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us.

The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase.

When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase.

You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Please note that the Payment Details page is not accessible from the mobile site or mobile apps.

No, the credit card pre-fill feature simply gives you the option to save your card details. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase.

Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page.

You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details.

You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page.

Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button.

Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Please note that the Payment Details page is not accessible from the mobile site or mobile apps.

If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card.

Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You'll be able to purchase tickets from either Ticketek’s Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone.

In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends.

Helpful tips when arriving at the event:

• If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking
• Before arriving at the event open your Ticketek Text message
• Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning
• Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.)
• At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner.
• Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning.

ezyTicket™ is Ticketek's print-at-home PDF ticket and is currently available for selected events only.

Each ezyTicket™ PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket™ PDF to the event.

Don't forget to bring your ezyTicket™ to the event.

Ticketek will only mail tickets to the residential address of the credit/debit card holder. We do not send tickets to PO Boxes or business addresses. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. There are three delivery options:

• Regular Mail
• Registered Mail
• Express Post

Note that for general admission events, tickets can not be replaced. Ticketek recommends that you select Registered Mail for these events where available.

As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Tickets will not be issued to persons other than the credit/debit card holder. You are required to present your credit/debit card and photo I.D. to collect tickets. If you have purchased concession tickets, you are also required to present a valid concession card. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date.

• City Box Office collection
• Venue collection
• Agency collection

Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets.

Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather.

Full Ticketek Refundable terms and conditions of sale can be viewed here.

If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here.

Refunds must be requested no more than 60 days after the event date.

There are over 20 circumstances you may request a refund. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here.

Refunds must be requested no more than 60 days after the event date.

No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Change of mind is not an approved reason.

No, refundable tickets can only be selected during the original purchase.

Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons.

All refunds for cancelled or rescheduled events are managed by Ticketek directly. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled.

Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales.

No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers.

No, we cannot refund the additional charge for the Refundable tickets.

Restricted view refers to seats that have restricted viewing of the stage or event. The obstruction varies in different venues.

On some occasions seats are released closer to the event. Promoters sometimes request that a number of tickets be held for promotional purposes. These tickets are released when not required by the promoter and generally given to us to sell to the public. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. There are no guarantees.

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, then click on the Register button; or
• click on Register on the toolbar found at the foot of each page.
• When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers.
• Don't forget, you can update your account by returning to the My Ticketek area at any time.

To update your email address details:

• Either select the Update My Details link on the navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Then sign in with your current username (the email address you registered with) and password
• Once you have logged in, update your information.
• Once completed click on Update to save changes.

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Then sign in with your current username (the email address you registered with) and password
• From the My Ticketek menu, click on Change Password.
• Enter the required information in the fields provided.
• Click on Update to save the changes you have made.

If you are a My Ticketek member and you would like to unsubscribe:

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Click the Unsubscribe link.
• Once you have updated your details click on unsubscribe to confirm.

To stop receiving the online email newsletter:

• Click on the unsubscribe link located at the bottom of the email.

Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news.

If you are a My Ticketek member and you would like to subscribe:

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Click on the Membership tab located at the top of the page
• Click Update Details
• Select your genre preferences
• Tick the boxes to select the communications you would like to receive
• Once you have updated your details click on update to confirm.

If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working.

If so, you can:

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Click Forgotten your password
• Enter each of your known My Ticketek Sign Ins and click Send
• If this succeeds for your Sign In, please use that Sign In name to access My Ticketek
• If you're unable to find a My Ticketek sign in please click here to join My Ticketek

Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in.

Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online.

When booking from overseas, we recommend you choose either of the delivery options below when they are available:

• ezyTicket™ - your ticket is emailed to you in PDF format.
• Venue/City Box Office - collect tickets when you arrive in New Zealand. Find out more about ticket collection points

Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit.

We recommend you choose Ticketek's ezyTicket™ (where available) or Venue/Pre-Paid Collection Outlet.

Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section.

Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre.

Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency.

You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email.

Ticketek Gift Vouchers look just like a regular Ticketek ticket. Gift Vouchers can also come in pdf format, which can be printed.

You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency.

Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies.

Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek.

No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher

There are many ways you can redeem your Ticketek Gift Voucher. You can redeem your Ticketek Gift Voucher online by:

1. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app;
2. Choosing an event on sale and selecting your tickets;
3. Entering the Voucher ID on the payment page; and
4. Completing your order.

Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre.

Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers.

This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency.

Yes, you are able to use multiple Ticketek Gift Vouchers. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction.

You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Don't worry though, until you finalise your purchase the value will remain on your voucher.

Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email.

The original expiry date still applies to any balance remaining on your voucher.

Ticketek Gift Vouchers are valid for 18 months from their date of purchase.

If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher.

If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed.

Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher.

If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you.

You will get an error message if you enter the Voucher ID incorrectly. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction.

No, Ticketek Gift Vouchers are not reloadable.

Gift Vouchers can be purchased for specific events when available. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given.

The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event.

You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets.

I've sent an email invitation but some or all of my friends did not receive them.
There are a number of reasons why an email does not reach its recipient, including:

• There was a spelling mistake in the email address entered.
• The email account that the message has been sent to is full.
• The email account that the message has been sent to is closed.
• There was a problem with the email server that the message was sent to.
• The email may have been filtered by a spam filter. Please ask your friend to check their junk mail.

There are a number of reasons why an email does not reach its recipient, including:

• There was a spelling mistake in the email address entered.
• The email account that the message has been sent to is full.
• The email account that the message has been sent to is closed.
• There was a problem with the email server that the message was sent to.
• The email may have been filtered by a spam filter. Please ask your friend to check their junk mail.

The hold period will be configured (in minutes) on an individual basis for each show. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days.

When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire.

No. Placing seats on hold and redeeming them is limited to online transactions only.

Held seats are sold on a first-in basis. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats.

The website only allows one invitee from a group to purchase at a time. This ensures that the group remains together when purchasing seats by avoiding the following scenario:

1. Invitee A starts purchasing two seats from hold. They will be assigned the seats nearest the original purchaser.
2. Invitee B starts purchasing two seats from hold. They will be assigned the next two seats along (next to Invitee A).
3. Invitee A changes their mind and does not proceed with their purchase.
4. Invitee B purchases the two seats they were assigned at step (b).
5. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split.

No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member.

This is so we can show you upcoming events in your vicinity. The app also uses your location to alert you of events currently being held at specific venues.

Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account.

If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app – you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). This can be accessed using the 'Share and Save' button on the mobile ticket.

Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet.

You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends.

If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets.

This allows the Friend Spotter feature to link your seat location with your Facebook friends.

The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting.

You can access specific privacy information for Friend Spotter .

Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications

If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. You will need to provide some form of ID so that the staff can access your Ticketek account details.

The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet.

Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. You will need to provide some form of ID so that staff can access your Ticketek account details.

The app is built for the iPhone, although it will run on an iPad at iPhone resolution. If magnified, the display may be blurry.

No, for the first release, the app will only be an iPhone app.

On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site.

Yes, all events that Ticketek ticket for can be found on the mobile site.

Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site.

Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages.

Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS.

When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. By clicking this link, a web page will be displayed containing your ticket. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile.

If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time.

If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature.

If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent.

The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Note that Mobile Ticket delivery may not be available for every event.

The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for.

The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket.

If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Your confirmation email will include all of your delivery details, plus your customer information.

No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together.

When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number.

As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time.

Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Systems are in place at every venue to ensure that each ticket barcode can only be used once. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket.

Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details.

If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet.

If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. You will need to provide some form of ID so that the staff can access your Ticketek account details.

Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849.

The user will not be able to view the ticket. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event.

Yes - there should be no issue using a phone that has a clear screen protector.

Make sure the backlight on your phone is set nice and bright. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan.

If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners.

No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned.

The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6.

Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Tap "Add to Passbook" at the bottom of your mobile ticket. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook.

Once tickets are added to Passbook, simply open the Apple Passbook app. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information.

Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre.

No, only Mobile Tickets can be added into your Passbook.

No, you can continue to use your mobile ticket. This is just another way of conveniently storing and viewing your mobile tickets.

All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). On arrival, simply present your mobile ticket for scanning to gain entry as usual.

Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity.

In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier.

Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details.

Tap the trash can at the top right of the event pass to shred the event pass.

Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund.

If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below.

Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser.

Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans.

Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below.

• Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser.
• Each ticket that we sell contains the following condition of sale:
  
  This ticket may not, without the prior written consent of Ticketek and the seller, be resold or offered for resale at a premium (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
  Scalping warning: In addition, the resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.
• This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund.
• Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. We also regularly monitor our ticketing system for suspicious transactions.
• Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site.
• We liaise closely with event organisers on matters related to ticket scalping.
• From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers.
• We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers.
• Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue.

Some States have specific legislation in place to manage the sale of tickets in certain circumstances. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009.

You might find the following websites helpful if you want more information about ticket scalping:

https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html

https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405

https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf

https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm

www.accc.gov.au

• To purchase more than one set of tickets to multiple events, click on the "select more tickets" button on the Payment Form.
• You will then be able to add more tickets to your shopping basket and pay for all tickets at once.
• In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public.

• If an event is cancelled or postponed you will need to contact Ticketek for a refund.
• In most cases, tickets must be returned to the place where they were purchased.
• If you purchased online or through our call centre please contact Customer Service for further assistance.

• For popular events a time limit of 8 minutes is given for all people accessing the website. Once people leave the site more people gain entry. This ensures fair access for customers to buy tickets.
• Once you have selected your ticket(s), there is a time limit of 8 minutes for you to pay for them. After this time they are released for general sale.
• If your session time expires, you will receive a notification and will be required to access the site again.

To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Group discounts may be offered but do not apply to all events. Group Bookings are available for selected events and are subject to availability.

Visit the Ticketek Groups page for more information.

If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. When attending the event ensure you can present your card on request.

Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency.

General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event.

Tickets purchased to General Admission events cannot be refunded should they be lost. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets.

With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. If you would like your event to be one of these, we would love to hear from you. Below is a list of the information you should provide us with in your initial contact:

• Venue/Location of the Event**
• Capacity of the Venue
• Will the event be reserved seating or general admission
• Event Date
• Name and Description of the Event
• When you would like to go onsale
• Ticket Price(s)
• Contact Name, number and email address

** Some venues have an exclusive ticketing contract. We recommend that you confirm with your venue whether they have an existing ticketing agreement.

We will be in contact with you within two business days of receipt of this information. Email us now at newevents@ticketek.co.nz

To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx